Lead Patient Services Rep - OB/GYN Residency Clinic

Advocate Aurora Health; Park Ridge (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible spending accounts

Retirement plan with employer match

Adoption assistance

Job summary

Advocate Aurora Health in Park Ridge, IL is hiring a Lead Patient Service Representative to support providers and coordinate patient flow. You will ensure smooth, compassionate service, working with ambulatory care teams and managing chart prep and scheduling.

The role requires a high school diploma, 1–2 years medical setting experience, and 3–4 years in customer service within a high-volume environment. Clinic hours are Monday–Friday, 7:00 AM–5:00 PM.

Qualifications

• 1–2 years in a medical setting or equivalent.
• 3–4 years of customer service in a high-volume, high-stress environment.
• Experience handling difficult callers, customers, and patients.
• Basic knowledge of managed care, commercial insurance, billing and coding.

Responsibilities

• Scheduling: general and financial tasks for patients.
• Pulls and prepares medical charts in advance per policy.
• Functions as lead for clerical office operations.

Skills

Customer service

Medical terminology

Billing & coding

Phone etiquette

Education

High school diploma or equivalent

Job description

Advocate Aurora Health in Park Ridge, IL is hiring a Lead Patient Service Representative to support providers and coordinate patient flow. You will ensure smooth, compassionate service, working with ambulatory care teams and managing chart prep and scheduling.

The role requires a high school diploma, 1–2 years medical setting experience, and 3–4 years in customer service within a high-volume environment. Clinic hours are Monday–Friday, 7:00 AM–5:00 PM.