Lead Patient Service Specialist - OB/GYN Residency Clinic

Advocate Health; Park Ridge (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Advocate Health AMG Lutheran General Residency – OB/GYN in Park Ridge, IL seeks a Lead Patient Service Representative to support providers, assist patients, and ensure a compassionate experience.

Requires a high school diploma or equivalent, 1–2 years in a medical setting, and 3–4 years of customer service in a high-volume environment; clinic hours are 7:00 AM–5:00 PM, five 8-hour shifts Mon–Fri.

The role is full-time with benefits eligibility and opportunities across Advocate Health’s network.

Qualifications

• High school diploma or equivalent.
• 1-2 years in a medical setting or equivalent.
• 3-4 years of customer service experience in a high volume, multiple task, high stress environment.
• Experience handling difficult callers, customers and patients. Basic knowledge of managed care and commercial insurance. Basic knowledge of medical terminology and billing and coding practices.

Responsibilities

• Scheduling: General and Financial.
• Pulls and prepares medical charts in advance for appointments in accordance to hospital and departmental policy.
• Functions as lead associate for clerical office operations.

Job description

Advocate Health AMG Lutheran General Residency – OB/GYN in Park Ridge, IL seeks a Lead Patient Service Representative to support providers, assist patients, and ensure a compassionate experience.

Requires a high school diploma or equivalent, 1–2 years in a medical setting, and 3–4 years of customer service in a high-volume environment; clinic hours are 7:00 AM–5:00 PM, five 8-hour shifts Mon–Fri.

The role is full-time with benefits eligibility and opportunities across Advocate Health’s network.