Lead Patient Service Representative

Jobtailor; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Jobtailor is seeking an energetic outpatient front desk administrator in Orlando, FL. You will manage check-in/check-out, handle patient inquiries, and support billing and registration while maintaining efficient patient flow.

Requirements include a high school diploma or GED, proficiency in Microsoft Office, and 1 year of customer service experience. Bilingual English/Spanish or Creole is preferred, with occasional travel as needed.

Qualifications

• High School Diploma or GED required; associate degree or higher preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint is required.
• Typing speed 40 WPM and bilingual English/Spanish or Creole preferred.

Responsibilities

• Oversee administrative duties and operational efficiency of the facility.
• Move patients through the check-in and check-out process.
• Manage patient complaints and ensure smooth front office operations.
• Provide customer service to patients, staff, and visitors.
• Assist patients with appointment scheduling, registration, check-in, and billing inquiries.
• Maintain efficient patient flow and handle data entry into the electronic medical record.
• Attend meetings and support organizational goals; travel as necessary in a personal vehicle.

Skills

Data Entry

Appointment Scheduling

Patient Registration

Payment Collection

Typing 40 WPM

Bilingual English/Spanish/Creole

Interpersonal Communication

Education

High School Diploma or GED

Associate’s degree or higher (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Electronic Medical Record System

Job description

• Oversee administrative duties and operational efficiency of the facility
• Move patients through the check-in and check-out process
• Manage patient complaints
• Ensure the office operates efficiently
• Support organizational activities and maintain relationships with the Regional Director of Operations, Center Manager, and Clinical Manager
• Complete timely and accurate clinical services data entry
• Manage the office in the absence of the Center Manager
• Provide customer service to patients, staff, and visitors
• Support positive front office operations
• Assist patients with appointment scheduling, registration, check-in, check-out, payment collection, and billing inquiries
• Maintain efficient patient flow
• Provide information about Commercial Insurance and Medicaid resources
• Complete eligibility for the sliding fee discount program
• Scan and import patient data into the electronic medical record
• Attend internal and external meetings
• Contribute to organizational goals
• Travel as necessary using a personal vehicle
• Perform other assigned responsibilities

Requirements

• High School Diploma, GED, or equivalent work experience, Required
• Associate’s degree or higher from an accredited college or university, Preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Required
• Minimum of 1 year of customer service experience, Preferred
• Typing 40wpm
• Bilingual in English and Spanish or Creole, Preferred
• Must maintain current auto insurance at own expense
• Must successfully pass a post-offer drug/alcohol screen
• Subject to criminal background checks
• Ability to work Monday through Thursday, 8am–6pm and Fridays, 8am–12pm, with occasional off-hours or off-days as operational needs require
• Ability to work in an outpatient healthcare setting and perform the described physical duties, including sitting, standing, walking, repetitive hand and wrist motions, and occasionally lifting up to 25 pounds

Core Competencies

Demonstrates proficiency in administrative operations and customer service within an outpatient healthcare setting, ensuring efficient patient flow and effective communication with staff and patients. Capable of managing office responsibilities and maintaining relationships with key stakeholders while supporting organizational goals.

Highest-signal resume keywords

• Administrative Duties Oversight
• Customer Service Experience
• Microsoft Office Proficiency
• Bilingual in English and Spanish or Creole
• Electronic Medical Record Management

ATS Optimization Keywords

Hard Skills

• Data Entry
• Appointment Scheduling
• Patient Registration
• Payment Collection
• Typing 40 WPM

Soft Skills

• Problem Solving
• Interpersonal Communication
• Organizational Skills

Certifications & Qualifications

• High School Diploma or GED
• Current Auto Insurance

Industry Keywords

• Outpatient Healthcare
• Patient Flow Management
• Commercial Insurance
• Medicaid Resources
• Sliding Fee Discount Program

Tools & Technologies

• Electronic Medical Record System
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint