Patient Services Associate – Urology

Jobtailor; Columbus (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Jobtailor in Columbus, OH seeks a patient support coordinator to manage front desk duties and ensure smooth patient flow. You will greet visitors, register patients, update demographics and insurance, and maintain records with EMR or paper charts.

The ideal candidate has strong communication and confidentiality skills, plus at least one year of customer service experience and comfort with scheduling, billing, and basic software.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience
• Problem solving and ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service
• Ability to perform functions using job-related software and systems
• Ability to travel to other clinical facilities as required to accommodate staffing levels

Responsibilities

• Coordinate and provide patient support services
• Answer phones, direct calls, greet patients and visitors
• Register and check in patients
• Update patient demographics and insurance coverage in the computer system
• Maintain patient medical records via EMR or paper charts
• Take and relay messages or scripted care directions
• Schedule appointments when directed
• Co-pay collections and scheduling return visits when applicable
• Monitor patient wait times and notify appropriate staff of excessive waits
• Perform other duties or special projects as assigned

Skills

Customer service

Communication

Multitasking

Confidentiality handling

Problem solving

Education

High School Diploma or Equivalent

Tools

EMR systems

Patient registration software

Co-Pay software

Computer systems

Job description

• Coordinate and provide patient support services
• Answer phones, direct calls, greet patients and visitors
• Register and check in patients
• Update patient demographics and insurance coverage in the computer system
• Maintain patient medical records via EMR or paper charts
• Take and relay messages or scripted care directions
• Respond to patient and staff inquiries and communicate with referring physician offices
• Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
• Monitor patient wait times and notify appropriate staff of excessive waits
• Open and route incoming mail; distribute correspondence, reports, and office supplies
• Track and record patient information or program data
• Request and handle referrals and medical records from referring offices
• Schedule appointments when directed
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
• Contact insurance companies and obtain registration or procedural pre-certifications where assigned
• Perform other duties or special projects as assigned

Requirements

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving and ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service
• Ability to perform functions using job-related software and systems
• Ability to travel to other clinical facilities as required to accommodate staffing levels

Core Competencies

Demonstrates strong patient support capabilities, including effective communication, problem-solving, and proficiency in managing patient information and scheduling. Exhibits exceptional customer service skills while handling sensitive situations and maintaining confidentiality.

Highest-signal resume keywords

• Patient Support Services
• Customer Service Experience
• EMR Management
• Problem Solving
• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Patient Registration
• Medical Record Maintenance
• Appointment Scheduling
• Co-Pay Collection
• Data Tracking

Soft Skills

• Communication Skills
• Time Management
• Confidentiality Handling

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Patient Demographics
• Insurance Coverage
• Referral Management
• Clinical Facilities

Tools & Technologies

• Job-Related Software
• Computer Systems