Lead Patient Concierge & Scheduling Specialist

Community Clinic Inc.; Silver Spring (MD); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Extensive benefits plan including PTO

403B Retirement Plan + Employer match

Continuing education assistance

Job summary

CCI Health Services is seeking a Lead Patient Representative to greet patients and visitors, handle phone inquiries, and direct them to the appropriate Health Center staff. The role includes leading and training Patient Representatives to ensure high-quality, cost-efficient, culturally sensitive services in line with policies.

Responsibilities include scheduling, patient check-in/out, updating demographics, and coordinating with multiple programs.

Qualifications

• Minimum High School diploma; AA or BS degree preferred or commensurate experience.
• Current CPR certification.
• Two years of relevant work experience, preferably in a medical setting; internal PR experience preferred.

Responsibilities

• Greet patients and callers, directing to appropriate center personnel.
• Assist in scheduling and confirming appointments; update patient demographics.
• Register patients and manage check-in/out workflows per center routine.
• Notify staff of patient arrival and secure medical records as needed.
• Monitor reception area workload and update appointment statuses daily.
• Provide clerical support: scans, scheduling, and referrals; complete medical records releases.

Skills

Customer service

Communication

Interpersonal skills

Team leadership

Education

High School diploma or equivalent

AA or BS degree preferred

Job description

CCI Health Services is seeking a Lead Patient Representative to greet patients and visitors, handle phone inquiries, and direct them to the appropriate Health Center staff. The role includes leading and training Patient Representatives to ensure high-quality, cost-efficient, culturally sensitive services in line with policies.

Responsibilities include scheduling, patient check-in/out, updating demographics, and coordinating with multiple programs.