Patient Access & Care Concierge

LCMC Health; Metairie (LA); On-site; USD 36,000 - 46,000; Full time

Job summary

LCMC Health is seeking a Patient Access Representative to welcome patients and families, schedule appointments, verify insurance, and help with admissions and financial guidance. You will work across patient registration, scheduling, and billing processes to ensure a smooth experience in a fast-paced healthcare environment.

The role emphasizes clear communication, organization, and compassionate service, supporting admissions, transfers, and bed placement as needed to keep care moving forward.

Qualifications

• High School Diploma or GED (or equivalent experience)
• 2 years of customer service and/or healthcare experience preferred

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone
• Schedule appointments and coordinate patient services accurately and efficiently
• Register patients and update demographic, insurance, and guarantor information
• Verify insurance eligibility and collect required documentation
• Support admissions, transfers, discharges, and bed placement processes as needed
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources
• Answer calls and direct patients to the appropriate departments and services
• Collaborate with clinical and support teams to help ensure a seamless patient experience

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Problem-solving

Education

High School Diploma or GED

Tools

EHR familiarity

Job description

LCMC Health is seeking a Patient Access Representative to welcome patients and families, schedule appointments, verify insurance, and help with admissions and financial guidance. You will work across patient registration, scheduling, and billing processes to ensure a smooth experience in a fast-paced healthcare environment.

The role emphasizes clear communication, organization, and compassionate service, supporting admissions, transfers, and bed placement as needed to keep care moving forward.