Lead Patient Billing & Scheduling Coordinator

Washington University in St. Louis; Eureka (MO); On-site; USD 29,000 - 44,000; Full time

Job summary

Washington University in St. Louis is seeking a lead for Patient Billing/Services Representatives to organize and direct the front desk/scheduling team.

The role includes coordinating office functions, training staff, and ensuring compliance with practice standards in a busy hospital setting. The position requires a high school diploma or equivalent, BLS certification within one month of hire, and strong skills in communication, data entry, and Epic EHR.

Qualifications

• High school diploma or equivalent.
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Responsibilities

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
• Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules and coverage.
• Assists with staff timesheets and distribution of accruals.
• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Complies with OSHA, state and federal regulatory sources/standards.
• Acts as backup for staff during peak times, vacations, illnesses.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily job activities.
• Performs other duties as assigned.

Skills

Communication

Computer Literacy

Confidential Data Handling

Data Entry

Decision Making

Epic EHR

Fast-Paced Environments

Interpersonal Communication

Managed Care

Medical Terminology

Multitasking

Office Equipment

Organizing

Stress Management

Telephone Communications

Working Independently

Education

High school diploma or equivalent high school certification or combination of education and/or experience

Tools

Epic EHR

Job description

Washington University in St. Louis is seeking a lead for Patient Billing/Services Representatives to organize and direct the front desk/scheduling team.

The role includes coordinating office functions, training staff, and ensuring compliance with practice standards in a busy hospital setting. The position requires a high school diploma or equivalent, BLS certification within one month of hire, and strong skills in communication, data entry, and Epic EHR.