Lead Medical Office Scheduling Coordinator

Washington University in St. Louis; St. Louis (MO); On-site; USD 2,938,000 - 4,406,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit benefits

Tuition assistance

Job summary

Washington University in St. Louis is seeking an onsite Clinical Service Representative lead to support front desk operations across locations.

You will greet patients, register, schedule appointments, verify insurance, collect co-pays, and act as a liaison between patients, staff and providers. The role requires a high school diploma (Bachelor's preferred) and basic Life Support certification, with 4 years in medical office settings or related customer service.

Qualifications

• High school diploma or equivalent.
• Basic Life Support certification required.
• 4 years of medical office or related customer service experience.
• Bachelor’s degree preferred.

Responsibilities

• Leads scheduling, registration, referrals, scanning and HIPAA documentation.
• Ensures MyChart messages and post-visit summaries are delivered.
• Processes co-payments, deposits, and monthly reports.
• Backs up manager for schedule changes and document management.
• Coordinates training and interoffice activities.
• Manages supplies, inventory and general office operations.
• Provides backup coverage across locations and assists in QA.

Skills

Answering Telephones

Clinical Practice

Computer Literacy

Confidential Data Handling

Confidentiality

Customer Service

Data Entry

EMR Systems

Epic EHR

HIPAA Compliance

Leadership Support

Managed Care Operations

Medical Terminology

Microsoft Office

Office Etiquette

Organizing

Patient Scheduling

Prioritization

Time Management

Education

High school diploma

Bachelor's degree

Job description

Washington University in St. Louis is seeking an onsite Clinical Service Representative lead to support front desk operations across locations.

You will greet patients, register, schedule appointments, verify insurance, collect co-pays, and act as a liaison between patients, staff and providers. The role requires a high school diploma (Bachelor's preferred) and basic Life Support certification, with 4 years in medical office settings or related customer service.