Lead Patient Access & Registration Specialist

AdventHealth; Parker (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

403(b) retirement plan

Parental leave (4 weeks)

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Parker, Colorado seeks a Guest Services/Patient Access associate to handle reception, patient check-in, eligibility verification, and scheduling. You will gather demographics, verify insurance details, and process billing information to support timely reimbursement.

Ideal candidates have 1+ year of medical office or customer service experience, familiarity with medical terminology, and strong communication skills.

Qualifications

• 1+ years in customer services and medical office with medical terminology, coding, charge entry and payment collection.
• Prior collections experience preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Answers incoming phone calls and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services and ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.

Skills

Customer service

Medical terminology

Medical coding

Charge entry

Payment collection

Education

High School Diploma or GED

Associate degree in Health Services Administration or related field

Job description

AdventHealth in Parker, Colorado seeks a Guest Services/Patient Access associate to handle reception, patient check-in, eligibility verification, and scheduling. You will gather demographics, verify insurance details, and process billing information to support timely reimbursement.

Ideal candidates have 1+ year of medical office or customer service experience, familiarity with medical terminology, and strong communication skills.