Patient Access Specialist – Front Desk & Reimbursement

1106 Portercare Adventist Health System; United States; On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Castle Rock, CO is seeking a Full-time Guest Services / Patient Access specialist to handle patient registration, insurance verification, and financial counseling at the point of service. You will welcome patients, collect demographics and payments, and coordinate with clinical partners to ensure smooth throughput and optimal reimbursement.

The role requires strong customer service, medical terminology knowledge, and attention to detail in a fast-paced environment.

Qualifications

• Associate and/or higher-level education in health services administration or related field.
• Preferred: High School Grad or Equivalent.
• 1+ years in customer services and medical office environment with medical terminology, coding, charge entry and payment collection.
• Prior collections experience is preferred.

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Payment collection

Data entry

Insurance verification

Education

Associate degree in Health Services Administration

High school diploma or equivalent

Job description

AdventHealth in Castle Rock, CO is seeking a Full-time Guest Services / Patient Access specialist to handle patient registration, insurance verification, and financial counseling at the point of service. You will welcome patients, collect demographics and payments, and coordinate with clinical partners to ensure smooth throughput and optimal reimbursement.

The role requires strong customer service, medical terminology knowledge, and attention to detail in a fast-paced environment.