Lead Patient Access Coordinator - Surgery

PeaceHealth; Bellingham (WA); On-site; USD 69,687,000 - 94,100,000; Full time

Job summary

PeaceHealth in Bellingham, WA seeks a Patient Access Rep Lead - General Surgery for a full-time, day shift position. The role coordinates scheduling, insurance verification and pre-certification, and handles billing concerns to support pre-visit services.

The incumbent registers patients, verifies coverage, obtains prior authorizations, serves as a resource for questions, and assists with day-to-day operations while mentoring staff to meet departmental goals.

Qualifications

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Patient Access Rep experience
• Preferred: Previous leadership experience

Responsibilities

• Pre-registers patients with accurate patient demographic and financial data.
• Verifies coverage and ensures all insurance requirements are met, and obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Assists with departmental coverage and day-to-day operations as needed.
• Acts as a resource for questions including compliance and complaints, and troubleshooting patient billing and staff issues.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

Skills

Medical Terminology

CPT/ICD coding

Insurance knowledge

MS Office

Conflict management

Time management

Customer service

Interpersonal skills

Education

High School Diploma

Job description

PeaceHealth in Bellingham, WA seeks a Patient Access Rep Lead - General Surgery for a full-time, day shift position. The role coordinates scheduling, insurance verification and pre-certification, and handles billing concerns to support pre-visit services.

The incumbent registers patients, verifies coverage, obtains prior authorizations, serves as a resource for questions, and assists with day-to-day operations while mentoring staff to meet departmental goals.