Patient Access Representative - General Surgery

PeaceHealth; Sedro-Woolley (WA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

403b retirement plan

Paid time off

Life and disability insurance

Tuition reimbursement

Wellness benefits

EAP and mental health program

Job summary

PeaceHealth seeks a Patient Access Representative - General Surgery in Washington for a Full Time, 1.00 FTE, Day position. The role coordinates scheduling, insurance verification and pre-certification, acting as a liaison with physician practices.

Requires strong customer service, basic medical terminology, and prior authorization familiarity. Pre-registration, payment collection, and data accuracy are essential, with opportunities for growth within PeaceHealth’s total rewards package including

Qualifications

• Demonstrated knowledge of medical terminology and coding practices.
• Experience with insurance verification and pre-certification processes.
• Excellent customer service and professional conflict management.

Responsibilities

• Pre-register/register patients with accurate demographic and financial data.
• Collect patient balances and payment types at registration.
• Verify coverage and obtain prior authorizations or referrals as needed.
• Respond to customer inquiries and assist with scheduling and coverage needs.
• Manage daily appointment schedules and reminders; assist with coverage as needed.

Skills

Medical terminology

CPT ICD-10 coding

Insurance process

Customer service

Time management

Conflict management

Education

High School Diploma

Tools

Microsoft Office

Job description

Description

PeaceHealth is seeking a Patient Access Representative - General Surgery for a Full Time, 1.00 FTE, Day position.

The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
  
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
  
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
  
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

United General Medical Center:

• Management of ED incoming phone calls, and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package.

• full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• paid time off
• employer-paid life and disability insurance with additional buyup coverage options
• tuition and continuing education reimbursement
• wellness benefits
• expanded EAP and mental health program

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.