Lead, Outpatient Practice & Scheduling

Beth Israel Lahey Health; Milton (MA); On-site; USD 36,000 - 56,000; Full time

Job summary

Beth Israel Lahey Health seeks a Practice Supervisor to oversee administrative staff at the Center for Specialty Care. Responsibilities include scheduling, check-in, registrations and payer verifications, and coordination with affiliate locations to ensure consistency.

The role supports patient access and smooth clinic flow while maintaining excellent service. The position involves onboarding new staff, managing copays, and ensuring accurate data entry across systems.

Qualifications

• Minimum education: high school diploma or GED; associates degree preferred.
• Minimum 2 years supervisory experience required.
• Ability to communicate effectively in English with patients and staff.

Responsibilities

• Schedule patients, check-in, registration and demographic/fiscal verification.
• Onboard and train new hires; conduct 1:1 meetings as directed.
• Coordinate provider call schedules and maintain daily communication boards.
• Manage front desk operations, copayment reconciliation, referrals, and authorizations.
• Input patient insurance data and manage pre-certifications and authorizations.
• Ensure patient flow, clinic efficiency and exceptional customer service.

Skills

Supervisory experience

Patient communication

Teamwork

Customer service

Education

High school diploma or GED

Associates degree preferred

Job description

Beth Israel Lahey Health seeks a Practice Supervisor to oversee administrative staff at the Center for Specialty Care. Responsibilities include scheduling, check-in, registrations and payer verifications, and coordination with affiliate locations to ensure consistency.

The role supports patient access and smooth clinic flow while maintaining excellent service. The position involves onboarding new staff, managing copays, and ensuring accurate data entry across systems.