Clinic Operations Lead – Patient Scheduling & Care

Beth Israel Lahey Health; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Lahey Health seeks an experienced administrator to oversee the daily operations of an outpatient clinical practice in Boston. You will organize front desk and clinical support staff, coordinate workflow, and maintain service standards to ensure excellent patient access and experience.

The role involves monitoring schedules, managing referrals and billing, producing revenue reports, and supporting quality assurance initiatives in a fast-paced healthcare environment.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 3-5 years related work experience in a clinical/healthcare setting.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs.
• Monitors provider's schedules to maximize opportunities for efficient patient scheduling and timely patient flow.
• Oversees referral management and billing processes and may provide staff education; provides regular revenue cycle and volume reports.
• Implements and oversees quality assurance processes and systems in collaboration with the Manager/Director.
• Provides ongoing feedback to Manager regarding training needs and staff performance.

Skills

Customer service

Healthcare administration

Scheduling

Communication

Education

Associate's degree preferred

Tools

Microsoft Office

Job description

Beth Israel Lahey Health seeks an experienced administrator to oversee the daily operations of an outpatient clinical practice in Boston. You will organize front desk and clinical support staff, coordinate workflow, and maintain service standards to ensure excellent patient access and experience.

The role involves monitoring schedules, managing referrals and billing, producing revenue reports, and supporting quality assurance initiatives in a fast-paced healthcare environment.