Lead Outdoor Retail Guide – Elevate Customer Experiences

Orvis Company; Richmond (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

Monthly Team Incentive Program

Employer Matched 401(k) savings plan

Paid time off and holiday pay

Generous associate discount

Travel credits with Orvis Adventures -

Fly Rod loaner program

Job summary

Orvis in Richmond, VA is seeking a dynamic Lead Retail Guide who loves the outdoors and outfitting customers for memorable adventures. You will work with the Store Manager to create a welcoming atmosphere, serve as a brand ambassador, and set the standard for an exceptional customer experience.

Ideal candidates have experience with women's apparel, strong interpersonal skills, and the ability to coach selling opportunities on the floor.

Qualifications

• Friendly and inviting personality and ability to build relationships.
• Experience with women's apparel and fashion sense.
• Ability to engage customers and suggest products authentically.
• Coach selling opportunities and lead the sales floor.
• Strong computer skills and quick learner of business programs.
• Reliability to open and close the store.

Responsibilities

• Create a welcoming, inclusive store atmosphere.
• Serve as a brand ambassador in a fast-paced retail environment.
• Set the tone for the team to deliver exceptional customer experiences.
• Demonstrate Orvis core values in every interaction.

Skills

Friendly demeanor

Customer service

Women’s apparel experience

Relationship building

Coaching & leadership

Merchandising

Reliability/open-close

Strong computer skills

Tools

Strong computer skills

Job description

Orvis in Richmond, VA is seeking a dynamic Lead Retail Guide who loves the outdoors and outfitting customers for memorable adventures. You will work with the Store Manager to create a welcoming atmosphere, serve as a brand ambassador, and set the standard for an exceptional customer experience.

Ideal candidates have experience with women's apparel, strong interpersonal skills, and the ability to coach selling opportunities on the floor.