Outdoor Retail Guide - Customer Focused & Merch Expert

Orvis Company; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Monthly Team Incentive Program

Employer Matched 401(k) savings plan

Generous associate discount

Job summary

Orvis is seeking a dynamic Retail Guide to inspire and outfit customers for outdoor adventures. Working with the Store Manager and Lead Retail Guide, you will help create a welcoming store atmosphere, serve as a brand ambassador, and embody Orvis core values.

You will develop product knowledge, deliver world-class service with empathy, and leverage assets across the omnichannel retail platform while maintaining safety and presentation standards.

Qualifications

• Friendly and inviting personality, ability to build relationships and create a fun store vibe.

Responsibilities

• Create a store atmosphere that is welcoming and inclusive.
• Serve as a brand ambassador and lead by example in a fast-paced retail environment.
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love.

Skills

Customer service

Relationship building

Empathy

Critical thinking

Product knowledge

Omnichannel retail

Time management

Merchandising

Safety procedures

Team player

Job description

Orvis is seeking a dynamic Retail Guide to inspire and outfit customers for outdoor adventures. Working with the Store Manager and Lead Retail Guide, you will help create a welcoming store atmosphere, serve as a brand ambassador, and embody Orvis core values.

You will develop product knowledge, deliver world-class service with empathy, and leverage assets across the omnichannel retail platform while maintaining safety and presentation standards.