Lead Retail Sales Associate

Orvis; Teton Village (WY); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k)

Paid time off

Employee discount

Fly Rod loaner

Job summary

Orvis in Wyoming seeks a dynamic Lead Retail Guide who loves the outdoor lifestyle and outfitting customers for great adventures. Working with the Store Manager, you will lead the sales floor, set the tone for a superior customer experience, and create a welcoming, inclusive store atmosphere.

You will coach teammates, embody our values, and ensure safety and presentation while meeting store objectives. This role blends leadership with hands-on customer service in a retail environment.

Qualifications

• Friendly and inviting personality with ability to build relationships
• Comfort engaging customers and suggesting products
• Coach selling opportunities to develop the team
• Strong computer skills and ability to learn business programs
• Problem solve for customers and associates; handle ambiguity
• Open/close the store reliably
• Visual merchandising skills a plus
• Ability to lift up to 30 pounds; stamina for floor sets

Responsibilities

• Create a store atmosphere that is welcoming and inclusive
• Lead by example as a brand ambassador in a fast-paced retail setting
• Set the tone for the team to deliver exceptional customer experiences
• Demonstrate core values of surprising and delighting customers and protecting what we love

Skills

Friendly personality

Customer relationship

Engage customers

Coaching sales

Computer skills

Problem solving

Reliability

Visual merchandising

Physical stamina

Store leadership

Tools

POS system

Business software

Job description

At Orvis, our Sales Associates are front line Retail Guides—inspiring, outfitting, and guiding customers on their outdoor adventures.

Orvis is where passion and a career meet.

Seeking a dynamic LEAD RETAIL GUIDE who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager, you will:

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Set the tone for your team to consistently deliver an exceptional customer experience
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

WE’RE LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Ability to engage customers and to suggest product in an authentic and helpful manner
• Confidence in observing and coaching selling opportunities to develop the team
• Strong computer skills; ability to learn and apply business programs and assist others
• Ability to solve problems for customers and associates, handling ambiguity with sound judgment
• Reliability and responsibility to open and close the store
• Creativity and visual merchandising skills are a plus
• Ability to reach, move, and handle merchandise, reaching high and crouching low, lifting up to 30 pounds, and the stamina to execute floor sets
• Ability to lead the sales floor for extended periods of time
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

WHAT WE OFFER:

We offer a retail career experience like no other. To be at their best, we recognize that our Retail Guides need time to recharge and connect with nature. We believe in ensuring a great work/life balance, maintaining store operating hours that focus on our most productive periods,and offering a comprehensive benefits package including:

• Medical, vision, and dental coverage
• Monthly Team Incentive Program
• Employer Matched 401(k) savings plan
• Paid time off and holiday pay
• Generous associate discount, and opportunities to earn travel credits in partnership with Orvis Adventures - Travel Division
• Fly Rod loaner program

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