Lead Outdoor Retail Guide & Customer Experience

Pro Selection Capital Humano; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, vision, dental

401(k) plan

Paid time off

Employee discount

Travel credits with Orvis Adventures

Fly Rod loaner program

Job summary

Orvis seeks a dynamic Lead Retail Guide to join our Minneapolis store. You will partner with the Store Manager to create a welcoming environment, mentor the sales floor, and inspire customers with outdoor expertise and product knowledge.

You will lead by example in a fast-paced retail setting, coaching team members to seize selling opportunities while upholding brand values and delivering exceptional service.

Qualifications

• Friendly and inviting personality with relationship-building skills.
• Ability to engage customers and suggest products authentically.
• Coaching selling opportunities to develop the team.
• Strong computer skills to learn business programs.

Responsibilities

• Create a welcoming store atmosphere and lead by example.
• Serve as brand ambassador and drive exceptional customer experience.
• Set the tone for the team to deliver consistent service.
• Demonstrate core values in customer interactions and product knowledge.

Skills

Friendly personality

Relationship building

Customer engagement

Product knowledge

Coaching/sales leadership

Computer skills

Problem solving

Reliability

Visual merchandising

Safety/compliance

Tools

POS systems

Merchandising software

Job description

Orvis seeks a dynamic Lead Retail Guide to join our Minneapolis store. You will partner with the Store Manager to create a welcoming environment, mentor the sales floor, and inspire customers with outdoor expertise and product knowledge.

You will lead by example in a fast-paced retail setting, coaching team members to seize selling opportunities while upholding brand values and delivering exceptional service.