Lead Outdoor Retail Guide | Millbrook, NY

Orvis Company; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/vision/dental coverage

Monthly team incentive program

Employer matched 401(k)

Paid time off and holidays

Associate discount

Travel credits with Orvis Adventures

Fly Rod loaner program

Job summary

Orvis is seeking a dynamic Lead Retail Guide to partner with the Store Manager, inspire customers, and outfit them for outdoor adventures. You will set a welcoming tone, lead by example in a fast-paced environment, and drive a consistently exceptional customer experience.

Your role includes coaching selling opportunities, maintaining a safe, clean workspace, and leveraging merchandising skills to showcase products and drive sales.

Qualifications

• Friendly, inviting personality with customer-focused approach.
• Ability to engage customers and suggest products authentically.
• Ability to coach selling opportunities to develop the team.
• Strong computer skills and ability to learn retail software.
• Reliable to open and close the store.
• Able to reach and move merchandise, lift up to 30 pounds.

Responsibilities

• Create a store atmosphere that is welcoming and inclusive.
• Serve as a brand ambassador and lead by example in a fast-paced retail environment.
• Set the tone for your team to consistently deliver an exceptional customer experience.
• Lead the sales floor for extended periods and ensure safety.

Skills

Customer engagement

Relationship building

Coaching sales

Merchandising

Problem solving

Reliability

Learning agility

Tools

POS system

Retail software

MS Office

Job description

Orvis is seeking a dynamic Lead Retail Guide to partner with the Store Manager, inspire customers, and outfit them for outdoor adventures. You will set a welcoming tone, lead by example in a fast-paced environment, and drive a consistently exceptional customer experience.

Your role includes coaching selling opportunities, maintaining a safe, clean workspace, and leveraging merchandising skills to showcase products and drive sales.