Outdoor Retail Guide – Customer Experience Champion

The-Orvis-Company-7; Richmond (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Orvis in Richmond, VA is seeking a dynamic Retail Guide who enjoys outfitting customers for great adventures. You will work alongside the Store Manager and Lead Retail Guide to create a welcoming, inclusive store atmosphere and to serve as a brand ambassador in a fast-paced environment.

The role requires a friendly, relationship-building personality, empathy, and a strong knowledge of Orvis products. You will engage customers, demonstrate core values, and contribute to merchandising and store

Qualifications

• Friendly, inviting personality and ability to build relationships.
• Empathy and customer-centric approach to service.
• Ability to learn Orvis products and communicate benefits clearly.
• Entrepreneurial spirit to leverage omnichannel retail assets.
• Basic computer skills and comfort with business software.
• Ability to handle ambiguity and solve customer problems within policy.

Responsibilities

• Create a welcoming and inclusive store atmosphere.
• Serve as brand ambassador and lead by example in a fast-paced setting.
• Demonstrate core values and deliver world-class customer service.

Skills

Customer service

Relationship building

Brand ambassador

Product knowledge

Merchandising

POS systems

Tools

POS systems

Store ops software

Job description

Orvis in Richmond, VA is seeking a dynamic Retail Guide who enjoys outfitting customers for great adventures. You will work alongside the Store Manager and Lead Retail Guide to create a welcoming, inclusive store atmosphere and to serve as a brand ambassador in a fast-paced environment.

The role requires a friendly, relationship-building personality, empathy, and a strong knowledge of Orvis products. You will engage customers, demonstrate core values, and contribute to merchandising and store