Lead Outdoor Retail Guide

Colonial Group; Teton Village (WY); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k)

Paid time off

Employee discount

Fly Rod loaner

Job summary

Orvis in Wyoming seeks a dynamic Lead Retail Guide who loves the outdoor lifestyle and outfitting customers for great adventures. Working with the Store Manager, you will lead the sales floor, set the tone for a superior customer experience, and create a welcoming, inclusive store atmosphere.

You will coach teammates, embody our values, and ensure safety and presentation while meeting store objectives. This role blends leadership with hands-on customer service in a retail environment.

Qualifications

• Friendly and inviting personality with ability to build relationships
• Comfort engaging customers and suggesting products
• Coach selling opportunities to develop the team
• Strong computer skills and ability to learn business programs
• Problem solve for customers and associates; handle ambiguity
• Open/close the store reliably
• Visual merchandising skills a plus
• Ability to lift up to 30 pounds; stamina for floor sets

Responsibilities

• Create a store atmosphere that is welcoming and inclusive
• Lead by example as a brand ambassador in a fast-paced retail setting
• Set the tone for the team to deliver exceptional customer experiences
• Demonstrate core values of surprising and delighting customers and protecting what we love

Skills

Friendly personality

Customer relationship

Engage customers

Coaching sales

Computer skills

Problem solving

Reliability

Visual merchandising

Physical stamina

Store leadership

Tools

POS system

Business software

Job description

Orvis in Wyoming seeks a dynamic Lead Retail Guide who loves the outdoor lifestyle and outfitting customers for great adventures. Working with the Store Manager, you will lead the sales floor, set the tone for a superior customer experience, and create a welcoming, inclusive store atmosphere.

You will coach teammates, embody our values, and ensure safety and presentation while meeting store objectives. This role blends leadership with hands-on customer service in a retail environment.