Lead Retail Sales Associate

Orvis; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, vision, dental

401(k) plan

Paid time off

Employee discount

Travel credits with Orvis Adventures

Fly Rod loaner program

Job summary

Orvis seeks a dynamic Lead Retail Guide to join our Minneapolis store. You will partner with the Store Manager to create a welcoming environment, mentor the sales floor, and inspire customers with outdoor expertise and product knowledge.

You will lead by example in a fast-paced retail setting, coaching team members to seize selling opportunities while upholding brand values and delivering exceptional service.

Qualifications

• Friendly and inviting personality with relationship-building skills.
• Ability to engage customers and suggest products authentically.
• Coaching selling opportunities to develop the team.
• Strong computer skills to learn business programs.

Responsibilities

• Create a welcoming store atmosphere and lead by example.
• Serve as brand ambassador and drive exceptional customer experience.
• Set the tone for the team to deliver consistent service.
• Demonstrate core values in customer interactions and product knowledge.

Skills

Friendly personality

Relationship building

Customer engagement

Product knowledge

Coaching/sales leadership

Computer skills

Problem solving

Reliability

Visual merchandising

Safety/compliance

Tools

POS systems

Merchandising software

Job description

At Orvis, our Sales Associates are front line Retail Guides— inspiring, outfitting, and guiding customers on their outdoor adventures.

Orvis is where passion and a career meet.

Seeking a dynamic LEAD RETAIL GUIDE who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager, you will:

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Set the tone for your team to consistently deliver an exceptional customer experience
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

WE’RE LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Ability to engage customers and to suggest product in an authentic and helpful manner
• Confidence in observing and coaching selling opportunities to develop the team
• Strong computer skills; ability to learn and apply business programs and assist others
• Ability to solve problems for customers and associates, handling ambiguity with sound judgment
• Reliability and responsibility to open and close the store
• Creativity and visual merchandising skills are a plus
• Ability to reach, move, and handle merchandise, reaching high and crouching low, lifting up to 30 pounds, and the stamina to execute floor sets
• Ability to lead the sales floor for extended periods of time
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

WHAT WE OFFER:

We offer a retail career experience like no other. To be at their best, we recognize that our Retail Guides need time to recharge and connect with nature. We believe in ensuring a great work/life balance, maintaining store operating hours that focus on our most productive periods,and offering a comprehensive benefits package including:

• Medical, vision, and dental coverage
• Monthly Team Incentive Program
• Employer Matched 401(k) savings plan
• Paid time off and holiday pay
• Generous associate discount, and opportunities to earn travel credits in partnership with Orvis Adventures - Travel Division
• Fly Rod loaner program