Lead Outdoor Retail Guide - Inspire Customers & Team

Orvis; Manchester (VT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly incentives

401(k) match

Paid time off

Employee discount

Fly Rod loaner

Job summary

Orvis in Manchester, VT is seeking a dynamic Lead Retail Guide who enjoys outfitting customers for outdoor adventures. You will work with the Store Manager to create a welcoming atmosphere, serve as a brand ambassador, and set the tone for a team delivering exceptional customer experiences.

The role emphasizes core values, safety, and a commitment to outdoor lifestyles, with opportunities to lead the sales floor and drive sales through great service.

Qualifications

• Friendly, inviting personality and ability to build relationships with customers and coworkers.
• Ability to engage customers and suggest products in an authentic, helpful manner.
• Confident in observing and coaching selling opportunities to develop the team.
• Strong computer skills; ability to learn and apply business programs.

Responsibilities

• Create a store atmosphere that is welcoming and inclusive.
• Serve as a brand ambassador and lead by example in a fast-paced retail environment.
• Set the tone for your team to consistently deliver an exceptional customer experience.
• Demonstrate Orvis core values of surprising and delighting customers, taking pride in our product, and protecting what we love.

Skills

Relationship building

Customer engagement

Leadership

Problem solving

Computer skills

Reliability

Visual merchandising

Store operations

Safety compliance

Communication

Tools

Retail software

Job description

Orvis in Manchester, VT is seeking a dynamic Lead Retail Guide who enjoys outfitting customers for outdoor adventures. You will work with the Store Manager to create a welcoming atmosphere, serve as a brand ambassador, and set the tone for a team delivering exceptional customer experiences.

The role emphasizes core values, safety, and a commitment to outdoor lifestyles, with opportunities to lead the sales floor and drive sales through great service.