Lead Optician: Eyewear Expert & Patient Experience

Fridley Optical; Fridley (MN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking an Optician to provide expert eyewear solutions and exceptional patient care. You will aid patients in selecting eyewear and accessories that match prescription, lifestyle, and style, ensuring proper fit and accurate lens dispensing.

A commitment to quality and patient satisfaction will build trust and repeat business. You will interpret prescriptions, enter data into EHR, and maintain documentation while delivering an outstanding customer experience and collaborating with

Qualifications

• High School or GED qualification.

Responsibilities

• Delivers extraordinary experience to each patient and explains customized recommendations.
• Receives patient handoff from technicians or doctors and identifies visual needs through lifestyle questions.
• Keeps current on products, procedures, rebates, and lens/frame options.
• Takes and returns patient calls and updates patients on order status; escalates issues to management.
• Assists patients in selecting frames, lenses, and lens treatments to meet needs.

Skills

Customer service

Communication skills

Sales experience

Organizational skills

Attention to detail

Education

High School or GED

ABO/NCLE preferred

Tools

Microsoft Office

Windows

Word Processing

Job description

AEG is seeking an Optician to provide expert eyewear solutions and exceptional patient care. You will aid patients in selecting eyewear and accessories that match prescription, lifestyle, and style, ensuring proper fit and accurate lens dispensing.

A commitment to quality and patient satisfaction will build trust and repeat business. You will interpret prescriptions, enter data into EHR, and maintain documentation while delivering an outstanding customer experience and collaborating with