Lead Optical Specialist & Customer Experience Champion

Warby Parker; Beavercreek (OH); On-site; USD 63,039,000 - 80,231,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan

Paid time off

Free eyewear

Job summary

Warby Parker is seeking an Optical Supervisor to lead our in-house optical team and deliver exceptional customer experiences. You will mentor the Optical staff, manage daily operations, and ensure precise fittings and high-quality eyewear.

This role requires an energetic, detail-focused leader who thrives in a fast-paced environment and is committed to ongoing learning and service excellence. You will also rely on your optical expertise to guide customers, explain prescriptions, and uphold Warby

Qualifications

• Licensed dispensing optician in licensed states or ABO-certified in non-licensing states.
• 2+ years of experience including supervisor responsibilities.
• Strong communication and customer service skills.
• Detail-oriented with ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Assist customers with eyewear needs and measurements, ensuring accurate fittings.
• Lead and mentor Optical team and Apprentice Program participants.
• Maintain store operations, inventory databases, and scheduling.
• Explain prescription terminology and product offerings to customers.
• Adhere to optical standards and store procedures to ensure quality service.

Skills

Licensed dispensing optician

ABO certification

Customer service

Communication

Education

Optician license / ABO certification

Job description

Warby Parker is seeking an Optical Supervisor to lead our in-house optical team and deliver exceptional customer experiences. You will mentor the Optical staff, manage daily operations, and ensure precise fittings and high-quality eyewear.

This role requires an energetic, detail-focused leader who thrives in a fast-paced environment and is committed to ongoing learning and service excellence. You will also rely on your optical expertise to guide customers, explain prescriptions, and uphold Warby