Lead Onsite IT Support and Field Services

Astreya; Gaffney (SC); On-site; USD 40,000 - 63,000; Full time

Benefits offered by this job

Medical through UHC (PPO / HSA)

Dental through UHC

Vision through UHC

Flexible Spending Account

Pre-Tax Commuter Benefit

401k Plan

Life Insurance

Short/Long Term Disability

Paid Time Off

Paid Holidays

Job summary

Astreya is seeking a Lead – Field Services & Desktop Support for on-site operations in Gaffney, SC. The role requires hands-on leadership with daily presence to manage desktop support across office and factory environments.

The candidate will handle break/fix, deployments, escalations, and incident management, while guiding SOPs and knowledge articles. Strong Windows troubleshooting and ITSM experience are essential.

Qualifications

• Hands-on onsite desktop support in office and factory environments.
• 5–7 years of experience in desktop support and field services.
• Windows 11 troubleshooting and hardware diagnostics.
• A/V devices, printers, and network-enabled equipment support.
• Experience leading a small team or workgroup on-site.

Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Act as primary point of accountability for the site from desktop support perspective.
• Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Skills

Desktop Support - Field services

Windows 11 support

Laptop/desktop hardware troubleshoot

Printer support

Audio visual devices

Cisco VC devices troubleshooting

Telephony

Operations Management / Lead

RCA/root cause analysis

Documentation

Tools

SCCM

IT Shop

Nexthink

Job description

Astreya is seeking a Lead – Field Services & Desktop Support for on-site operations in Gaffney, SC. The role requires hands-on leadership with daily presence to manage desktop support across office and factory environments.

The candidate will handle break/fix, deployments, escalations, and incident management, while guiding SOPs and knowledge articles. Strong Windows troubleshooting and ITSM experience are essential.