Lead Office Services Coordinator

Rrdonnelley; Dallas (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Williams Lea in Dallas seeks a Lead Office Services Associate to deliver exceptional customer service and lead one or more service lines, including reprographics and mail services, in a fast-paced office setting.

You will supervise staff, coordinate workflow, train new employees, and ensure adherence to timekeeping policies while maintaining high quality and client satisfaction. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years' experience in office services preferably in a legal, banking or large corporate environment.
• Experience leading employees in areas of process and policy adherence, and time and absence tracking.
• Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills required, generally using Microsoft Office.
• Familiar with procedures, software and equipment supporting applicable to service lines.
• Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
• Excellent problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
• Communicate with direct reports, manager and client on job or deadline issues.
• Immediately escape operational problems or issues to Supervisor or Manager.
• Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
• Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Produce required reports on schedule.
• Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion
• Make sure team follows standard operating procedures.
• Train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc.

Skills

Team leadership

Time management

Professional communication

Microsoft Office

Attention to detail

Problem solving

Education

High school diploma or equivalent

Job description

Williams Lea in Dallas seeks a Lead Office Services Associate to deliver exceptional customer service and lead one or more service lines, including reprographics and mail services, in a fast-paced office setting.

You will supervise staff, coordinate workflow, train new employees, and ensure adherence to timekeeping policies while maintaining high quality and client satisfaction. Strong communication and problem-solving skills are essential.