Lead OB/GYN Patient Coordinator & Front Desk Mentor

Mount Sinai; United States; On-site; USD 38,000 - 62,000; Full time

Job summary

Mount Sinai seeks a Patient Coordinator II to initiate direct contact with patients, verify insurance, and update demographics to ensure coverage. The role also involves mentoring junior staff and supporting front desk operations in the absence of the Supervisor.

The position emphasizes accurate patient information, HIPAA compliance, and teamwork to maintain smooth clinic flow and high-quality patient service.

Qualifications

• High School graduate/GED.
• 3 years secretarial/directly related experience in a medical practice environment.

Responsibilities

• Greet patients in person or by phone and update insurance/demographics in the practice management system.
• Train and mentor less experienced Patient Coordinators and administrative staff; discuss issues with Supervisor.
• Verify insurance prior to patient arrival or at time of arrival to ensure physician is in-network.
• Coordinate with staff to ensure patient records are available for the physician and HIPAA paperwork is processed.
• Collect referrals or insurance authorizations as required.
• Monitor waiting room status and keep patients informed of wait times.
• Ensure co-pays are collected with receipts per cash-control procedures.
• May schedule follow-up appointments and provide instructions for medical records requests.
• Act as liaison between Patient Coordinators and Administrative Assistants to address patient concerns.
• Participate in customer service initiatives, patient satisfaction surveys, and appointment reporting.
• Follow HIPAA and other regulatory requirements for PHI handling.

Education

High School diploma or GED

Job description

Mount Sinai seeks a Patient Coordinator II to initiate direct contact with patients, verify insurance, and update demographics to ensure coverage. The role also involves mentoring junior staff and supporting front desk operations in the absence of the Supervisor.

The position emphasizes accurate patient information, HIPAA compliance, and teamwork to maintain smooth clinic flow and high-quality patient service.