Lead OB/GYN Patient Coordinator

Mount Sinai Health Systems; New York (NY); On-site; USD 24,000 - 47,000; Full time

Job summary

The Mount Sinai Health System is seeking a Patient Coordinator II to act as the first point of contact for patients. You will greet patients, verify demographics and insurance, and ensure records are prepared for the physician visit.

In this senior role, you will mentor junior staff and assist in front desk oversight in the supervisor's absence, while ensuring HIPAA compliance and smooth patient flow across the practice.

Qualifications

• High School graduate/GED.
• 3 years secretarial/directly related experience in a medical practice environment.

Responsibilities

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues of concern with Supervisor.
• Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.
• Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
• May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
• May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting.
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May participate and offer input into Performance Appraisal process with the Supervisor.
• Performs other related duties.

Skills

Customer service

Medical office experience

HIPAA knowledge

Education

High School diploma / GED

Job description

The Mount Sinai Health System is seeking a Patient Coordinator II to act as the first point of contact for patients. You will greet patients, verify demographics and insurance, and ensure records are prepared for the physician visit.

In this senior role, you will mentor junior staff and assist in front desk oversight in the supervisor's absence, while ensuring HIPAA compliance and smooth patient flow across the practice.