Lead, Mortgage Document Administration (Onsite)

Newrez LLC; Tempe (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Parental Leave

Tuition Reimbursement

Employee Mortgage Loan Program

Job summary

Newrez LLC is seeking a Team Lead Document Administration in Tempe to oversee daily operations and mentor a specialist team. You will coordinate with management, vendors, and servicing partners to ensure timely document processing and reporting.

The role requires deep knowledge of mortgage servicing and investor requirements, with a focus on accuracy, training materials, and process improvements. On-site presence is required.

Qualifications

• High school diploma or equivalent, required.
• Associate or bachelor’s degree preferred.
• 6+ years’ experience in Document Administration in Mortgage Servicing or similar field.
• Internal candidates only: prior year performance evaluation of 3.5 or better.
• Internal candidates only: direct supervisor recommendation.

Responsibilities

• Assist supervisor with daily oversight and management of sub-teams (Assignments, Lien Release, Collateral, File Center, MERS, etc.).
• Coordinate and distribute reporting, ensuring data accuracy and timeliness.
• Provide input and attend vendor meetings to discuss issues and questions.
• Ensure timely delivery of daily/weekly/monthly reporting to appropriate parties.
• Update department SOPs and training materials; create desktop procedures.
• Train staff on process changes and new procedures; mentor junior teammates.
• Monitor SLAs, resolve escalations, and ensure compliance standards are met.
• Work with managers/SMEs to keep policies current and accurate.

Skills

Leadership

Project management

Communication

Deadline-driven

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

MS Office

Job description

Newrez LLC is seeking a Team Lead Document Administration in Tempe to oversee daily operations and mentor a specialist team. You will coordinate with management, vendors, and servicing partners to ensure timely document processing and reporting.

The role requires deep knowledge of mortgage servicing and investor requirements, with a focus on accuracy, training materials, and process improvements. On-site presence is required.