Document Administration Team Lead - Mortgage Servicing

Newrez LLC; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer

Paid Maternity Leave/Parental Bonding

Tuition reimbursement

Job summary

Newrez LLC is seeking a Team Lead – Document Administration to supervise daily operations within mortgage servicing. The role emphasizes on-site leadership, training, and process improvement, collaborating with management, SMEs, and vendors to ensure timely, accurate reporting and compliance.

The position requires strong organizational skills, advanced MS Office knowledge, and a background in mortgage document operations.

Qualifications

• High school diploma or equivalent, required.
• Associates or bachelor’s degree preferred.
• 6 years’ experience in Document Administration in Mortgage Servicing or similar field.
• Direct Supervisor recommendation. (Internal candidates only)
• Prior year performance evaluation of 3.5 or better. (Internal candidates only)

Responsibilities

• Coordinate daily work with Document Administration Management and Specialists.
• Day-to-Day training on the process changes for all Document Administration specialist positions.
• Coordinate and distribute reporting while measuring accuracy of the data provided.
• Administer all investor-required reporting ensuring accuracy and timely remittance.
• Work with managers and SMEs to keep policies and procedures current and released updates.

Education

Associates or bachelor’s degree preferred

Tools

MS Office

Job description

Newrez LLC is seeking a Team Lead – Document Administration to supervise daily operations within mortgage servicing. The role emphasizes on-site leadership, training, and process improvement, collaborating with management, SMEs, and vendors to ensure timely, accurate reporting and compliance.

The position requires strong organizational skills, advanced MS Office knowledge, and a background in mortgage document operations.