Mortgage Document Control Specialist I

Newrez LLC; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA with employer contribution

401(k) with match

Maternity/Parental leave

Pet insurance

Adoption assistance

Tuition reimbursement

Employee loan program

Emergency fund

Job summary

Newrez LLC is seeking a Document Administration Specialist I in Greenville, SC to support the receipt, cataloging, and shipment of servicing documents. You will work with vendors and servicing partners to ensure timely processing of mortgage documents and maintain real-time inventories.

The role requires basic mortgage servicing document knowledge, strong organization, and professional communication skills to meet SLAs and protect data confidentiality.

Qualifications

• High school diploma or equivalent required.
• Associates or bachelor’s degree preferred.

Responsibilities

• Identify, process, and complete basic research and data entry for required documents for various loans.
• Review loan documentation for thoroughness, accuracy, and completeness.
• Ensure documents are completed within task SLAs and items are tracked.
• Request collateral files from custodians to support Loss Mitigation, Bankruptcy, Foreclosure cases.
• Handle inquiries from vendors, investors, and portfolio managers professionally and promptly.
• Review daily task queue and ensure completion of duties within SLAs.
• Update actions and follow-ups in all systems and update MERS and inventory records.
• Identify, process, catalog/inventory and prepare shipments of requested documents or full collateral files.
• Ensure documents are processed within inventory SLAs and update inventories accordingly.
• Complete monthly inventory audits with custodians and file centers.
• Perform related duties as assigned by supervisor.

Skills

Interpersonal skills

Communication

Time management

Prioritization

Research & analysis

Attention to detail

Education

High school diploma or equivalent

Associates or bachelor’s degree preferred

Tools

MS Office

Job description

Newrez LLC is seeking a Document Administration Specialist I in Greenville, SC to support the receipt, cataloging, and shipment of servicing documents. You will work with vendors and servicing partners to ensure timely processing of mortgage documents and maintain real-time inventories.

The role requires basic mortgage servicing document knowledge, strong organization, and professional communication skills to meet SLAs and protect data confidentiality.