Team Lead - Document Administration (On-Site)

Newrez LLC; Tempe (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Parental Leave

Tuition Reimbursement

Employee Mortgage Loan Program

Job summary

Newrez LLC is seeking a Team Lead Document Administration in Tempe to oversee daily operations and mentor a specialist team. You will coordinate with management, vendors, and servicing partners to ensure timely document processing and reporting.

The role requires deep knowledge of mortgage servicing and investor requirements, with a focus on accuracy, training materials, and process improvements. On-site presence is required.

Qualifications

• High school diploma or equivalent, required.
• Associate or bachelor’s degree preferred.
• 6+ years’ experience in Document Administration in Mortgage Servicing or similar field.
• Internal candidates only: prior year performance evaluation of 3.5 or better.
• Internal candidates only: direct supervisor recommendation.

Responsibilities

• Assist supervisor with daily oversight and management of sub-teams (Assignments, Lien Release, Collateral, File Center, MERS, etc.).
• Coordinate and distribute reporting, ensuring data accuracy and timeliness.
• Provide input and attend vendor meetings to discuss issues and questions.
• Ensure timely delivery of daily/weekly/monthly reporting to appropriate parties.
• Update department SOPs and training materials; create desktop procedures.
• Train staff on process changes and new procedures; mentor junior teammates.
• Monitor SLAs, resolve escalations, and ensure compliance standards are met.
• Work with managers/SMEs to keep policies current and accurate.

Skills

Leadership

Project management

Communication

Deadline-driven

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

MS Office

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Team Lead Document Administration is a leadership support position. In addition to daily staff work, the Team Lead is responsible for coordinating daily work with Document Administration Management and Specialists, along with collateral custodians, on day-to-day processes.

The Team Lead Document Administration communicates heavily with vendors, custodians and servicing and originations partners to facilitate all Doc Admin requests in a timely manner.

The Team Lead Document Administration is expected to have mastered all aspects of their function and be able to think critically about the process to solve novel issues as they arise. The Document Administration Team Lead is expected to have an advanced working knowledge of all systems, investor requirements and processes. They should be able complete their workload with limited input from supervisors while acting as a resource for more junior team members.

The Team Lead Document Administration will also be responsible for updating department P&Ps and helping to create and maintain department training materials and desktop procedures.

Principal Duties:

• Requires advanced knowledge of the assigned departmental sub-team(s).
• Responsible for assisting the supervisor or managers with daily oversight and management of the respective departmental sub-team(s) – Assignments, Lien Release, Collateral (Active or Liquidated), File Center, MERS, Transaction Management, Land Transactions, Assumptions, etc.
• Day-to-Day training on the process changes for all Document Administration specialist positions.
• Coordinate and distribute reporting while measuring and accuracy of the data provided.
• Provide input and attend weekly vendor meetings to discuss issues, concerns, and questions.
• Ensure timely delivery of any daily, weekly, or monthly reporting, routing them to the appropriate parties as needed.
• Utilizing control reporting provided by the servicing system, ensure reporting of any out of standard items from the Document Administration Reporting that exceed the indicated timeframe for compliance standards.
• Administer all investor-required reporting ensuring accuracy of the data requested and timely remittance to the appropriate parties as directed.
• Work with department managers and SMEs to ensure all published policies and procedures remain current and receive annual updates, as well as updates as needed based on changes.
• Work with department managers and SMEs to create and maintain department training materials and desktop procedures, utilizing process workflows and other graphics as required to best facilitate the presentation of the material.
• Analyze ad-hoc reports to resolve escalated inquiries.
• Ensure requested documentation is accurately completed within specific task SLAs.
• Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.
• Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.
• Performs related duties as assigned by supervisor.

Education and Experience

• High school diploma or equivalent, required.
• Associate or bachelor’s degree preferred.
• 6+ years’ experience in Document Administration in Mortgage Servicing or similar field.
• Prior year performance evaluation of 3.5 or better. (Internal candidates only)
• Direct Supervisor recommendation. (Internal candidates only)

Knowledge, Skills, and Abilities

• Comprehensive understanding of the Document Administration Department, its various sub-groups, and the regulatory environment in which it operates.
• Deadline-driven and highly organized/responsive. Able to drive for results while forging a collaborative working relationship with all necessary business partners, internal as well as vendor based.
• Excellent work ethic, high productivity, and acute attention to detail a must.
• Advanced understanding of mortgage servicing and originations – Post Closing, Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned).
• Advanced knowledge of all servicing systems, image repositories, MERS, collateral tracking systems, custodial systems, vendor systems.
• Basic knowledge of abstracting land records.
• Advanced knowledge of investor requirements for perfected collateral for delivery, sales, and certifications.
• Advanced knowledge of Foreclosure and Bankruptcy requirements for perfected collateral.
• Ability to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal.
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Advanced knowledge of MS Office: Word, Excel & Outlook Ability to merge, summarize and present data using excel functions such as pivot tables and formulas.
• Research & analytical skills to comprehend applicable state laws.
• Superior written and verbal communication and follow up skills as well as a strong sense of accountability. Technical writing experience helpful.
• Ability to multi-task and well organized.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.