Mortgage Document Specialist: Precision & Compliance

Newrez LLC; Tempe (AZ); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k)

Parental leave

Pet insurance

Tuition reimbursement

Employee loan program

Emergency fund

Job summary

Newrez LLC in Tempe, AZ is seeking an organized Mortgage Servicing Administrator to process and prepare mortgage documents, review accuracy, and ensure SLAs are met. You will work with investors, vendors, and internal teams to maintain compliance and timely reporting.

The role requires knowledge of mortgage servicing basics, strong written and verbal communication, and proficiency in MS Office. Associates or Bachelor's degree preferred, with experience in Loss Mitigation, Bankruptcy, Foreclosure

Qualifications

• Basic understanding of mortgage servicing industry – Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned)
• Ability to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Proficient knowledge of MS Office: Word, Excel & Outlook
• Research & analytical skills to comprehend applicable state laws.

Responsibilities

• Identify, process, and prepare required documents for loans serviced by SMS with various levels of complexity.
• Review prepared loan documentation for thoroughness, accuracy, and completeness.
• Ensure requested documentation is completed within SLAs.
• Request collateral files from investor custodians to support Loss Mitigation, Bankruptcy and Foreclosure proceedings.
• Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.
• Update MERS database to reflect changes in mortgage servicing rights and ownership interests.
• Review daily task queue and exception reports to ensure completion of duties within SLAs.
• Update and annotate actions/follow-ups in all systems.
• Prepare required reporting – management, investor, vendor, MERS, etc.

Skills

Mortgage servicing knowledge

Confidential material handling

Interpersonal skills

Written & verbal communication

Time management

Prioritize workload

MS Office

State law research

Education

Associates or Bachelor’s degree preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Newrez LLC in Tempe, AZ is seeking an organized Mortgage Servicing Administrator to process and prepare mortgage documents, review accuracy, and ensure SLAs are met. You will work with investors, vendors, and internal teams to maintain compliance and timely reporting.

The role requires knowledge of mortgage servicing basics, strong written and verbal communication, and proficiency in MS Office. Associates or Bachelor's degree preferred, with experience in Loss Mitigation, Bankruptcy, Foreclosure