Document Administration Team Lead – Mortgage Servicing

Newrez; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer  

Paid maternity leave/parental leave

Job summary

Newrez is seeking a Team Lead for Document Administration to supervise daily operations, coordinate with management and partners, and ensure timely, accurate reporting. The role requires deep knowledge of mortgage servicing processes and strong mentoring abilities.

Ideal candidates have 6+ years in document administration within mortgage servicing, plus excellent Excel and reporting skills. The position is on-site in Tempe, with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• 6+ years of Document Administration experience in Mortgage Servicing or similar field.

Responsibilities

• Oversee daily oversight and management of Document Administration sub-teams.
• Coordinate with supervisors, managers, and vendors to ensure on-time deliverables.
• Develop and maintain training materials and desktop procedures.
• Prepare and review reporting for accuracy and regulatory compliance.
• Address inquiries from investors, Portfolio Managers, and vendors promptly.

Skills

Document Administration

Vendor coordination

Reporting & analytics

MS Office (Word, Excel, Outlook)

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Pivot tables

Mortgage servicing systems

Job description

Newrez is seeking a Team Lead for Document Administration to supervise daily operations, coordinate with management and partners, and ensure timely, accurate reporting. The role requires deep knowledge of mortgage servicing processes and strong mentoring abilities.

Ideal candidates have 6+ years in document administration within mortgage servicing, plus excellent Excel and reporting skills. The position is on-site in Tempe, with a comprehensive benefits package.