Lead Medical Support Coordinator – Primary Care

U.S. Department of Veterans Affairs; Boise (ID); On-site; USD 42,000 - 58,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Boise, Idaho is seeking a Lead Medical Support Assistant (MSA) to coordinate MSA assignments, streamline workflows across multiple clinics, and guide staff to ensure timely patient access to care.

In this role you will liaise with Advanced MSA staff, interdisciplinary team members, and patients to resolve scheduling conflicts and optimize clinic operations. Strong communication and organizational skills are essential.

Qualifications

• One year of creditable experience at the next lower grade.
• Lead Medical Support Assistant duties and responsibilities.
• Experience coordinating with interdisciplinary care teams.

Responsibilities

• Coordinate MSA assignments and workflow in an interdisciplinary unit.
• Provide guidance to staff and schedule activities accurately.
• Act as liaison among Advanced MSA staff, patients, and team members to resolve conflicts.
• Manage staffing requirements and adjust workflow to meet patient needs.

Skills

Medical terminology

Interdisciplinary coordination

Staff development

Scheduling & workflow management

Communication

Delegation

Problem-solving

Tools

Patient information systems

Job description

The U.S. Department of Veterans Affairs in Boise, Idaho is seeking a Lead Medical Support Assistant (MSA) to coordinate MSA assignments, streamline workflows across multiple clinics, and guide staff to ensure timely patient access to care.

In this role you will liaise with Advanced MSA staff, interdisciplinary team members, and patients to resolve scheduling conflicts and optimize clinic operations. Strong communication and organizational skills are essential.