Clinic Operations Lead: Medical Support

U.S. Department of Veterans Affairs; Murfreesboro (TN); On-site; USD 60,000 - 75,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking Supervisory Medical Support Assistants to plan and direct programs at medical centers and satellite outpatient clinics. These roles require supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff.

Applicants must meet basic requirements—including U.S. citizenship and English proficiency—with one year of supervisory experience at GS-7 level or higher preferred.

Qualifications

• United States Citizenship required.
• Education: High school diploma or GED.
• English language proficiency: proficient in spoken and written English.
• Experience: One year of supervisory experience at GS-7 level or equivalent.
• Licensure/Certification: None required.

Responsibilities

• Plan and direct programs at medical centers and satellite outpatient clinics.
• Supervise at least one subordinate MSA team leader, supervisor, or equivalent staff.
• Coordinate scheduling, staff guidance, and policy changes.
• Serve as liaison among Advanced MSA staff, patients, and interdisciplinary teams.
• Manage clerical and administrative duties in a patient support setting.

Skills

Staff leadership

Policy interpretation

Communication

Briefings and training

Budget/fiscal management

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs is seeking Supervisory Medical Support Assistants to plan and direct programs at medical centers and satellite outpatient clinics. These roles require supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff.

Applicants must meet basic requirements—including U.S. citizenship and English proficiency—with one year of supervisory experience at GS-7 level or higher preferred.