Senior Medical Support Supervisor — Clinic Operations

US-Department-of-Veterans-Affair; Wyoming; On-site; USD 52,000 - 68,000; Full time

Job summary

US Department of Veterans Affairs Sheridan VA Healthcare System in Sheridan, WY seeks a Supervisory Medical Support Assistant (MSA) to lead MSAs and a Lead MSA across Direct Care Clinics, including PACT and Specialty Care. Duties include supervising staff, assigning work, and ensuring high quality patient support.

Applicants should meet basic requirements and KSAs for GS-8, with demonstrated supervisory ability, customer service skills, and effective communication. Prior VA experience is a plus.

Qualifications

• High school diploma or GED or equivalent required.
• Experience supervising MSAs or patient support staff preferred.
• Proven ability to lead and develop staff in a clinic setting.

Responsibilities

• Direct line supervision for Lead MSA and all MSA staff in Direct Care Clinics.
• Oversee performance, assignments, and staff development for MSAs.
• Collaborate with internal/external partners to ensure care continuity.

Skills

Staff supervision

Leadership

Customer service

Communication

Education

High school diploma or GED

Job description

US Department of Veterans Affairs Sheridan VA Healthcare System in Sheridan, WY seeks a Supervisory Medical Support Assistant (MSA) to lead MSAs and a Lead MSA across Direct Care Clinics, including PACT and Specialty Care. Duties include supervising staff, assigning work, and ensuring high quality patient support.

Applicants should meet basic requirements and KSAs for GS-8, with demonstrated supervisory ability, customer service skills, and effective communication. Prior VA experience is a plus.