Clinic Operations Supervisor - Medical Support

U.S. Department of Veterans Affairs; Louisville (KY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Telework eligible

Paid time off

Federal health benefits

Job summary

The U.S. Department of Veterans Affairs' Robley Rex VAMC Business Office in Louisville, KY is seeking a Supervisory Medical Support Assistant.

The incumbent will oversee reception, intake and indexing of health and administrative information in a busy outpatient setting. Primary duties include supervising a team of MSAs, coordinating scheduling, and ensuring efficient workflow while maintaining compliance with VA policies.

Qualifications

• Citizenship requirements for federal employment (U.S. citizen)
• GS-8 grade requires one year of experience equivalent to GS-7 with supervisory duties
• Knowledge of scheduling, policy compliance, and staff coordination in a clinical setting
• Proficiency in English (spoken and written) as required by VA standards

Responsibilities

• Answer questions from lower graded staff and provide guidance
• Monitor work assignments and evaluate staff performance
• Plan and direct programs at medical centers and satellite clinics
• Assign and evaluate work of subordinates and resolve day-to-day conflicts
• Extract and analyze data for performance reports to senior management

Skills

Supervisory experience

Interpersonal skills

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs' Robley Rex VAMC Business Office in Louisville, KY is seeking a Supervisory Medical Support Assistant.

The incumbent will oversee reception, intake and indexing of health and administrative information in a busy outpatient setting. Primary duties include supervising a team of MSAs, coordinating scheduling, and ensuring efficient workflow while maintaining compliance with VA policies.