Lead Medical Support Assistant – Clinic Operations

US-Department-of-Veterans-Affair; Chicago (IL); On-site; USD 60,000 - 76,000; Full time

Job summary

U.S. Department of Veterans Affairs in Chicago seeks a Supervisory Medical Support Assistant (MSA) at the GS-08 level to lead scheduling and administrative services across clinics.

The role emphasizes staff supervision, workflow optimization, and data reporting to support patient care. Responsibilities include directing subordinate staff, ensuring accurate scheduling, training, and collaboration with interdisciplinary teams.

Qualifications

• Experience supervising MSAs or similar administrative staff.
• Scheduling and staffing coordination experience.
• Ability to develop staff and provide training.
• Strong collaboration and customer service skills.
• Fiscal management and budget forecasting experience.

Responsibilities

• Direct programs and supervise subordinate MSA staff.
• Evaluate work and resolve complex problems to ensure patient services.
• Evaluate new products, equipment, and systems for improvements.
• Identify educational or training needs.
• Make final hiring decisions and administer disciplinary actions.
• Analyze data and prepare reports for senior management.

Skills

MSA leadership

Staff supervision

Customer service

Training & development

Budget management

Education

High school diploma

Job description

U.S. Department of Veterans Affairs in Chicago seeks a Supervisory Medical Support Assistant (MSA) at the GS-08 level to lead scheduling and administrative services across clinics.

The role emphasizes staff supervision, workflow optimization, and data reporting to support patient care. Responsibilities include directing subordinate staff, ensuring accurate scheduling, training, and collaboration with interdisciplinary teams.