Lead Medical Support Assistant: Scheduling & Training Lead

U.S. Department of Veterans Affairs; Palo Alto (CA); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

The Lead Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs coordinates Advanced Medical Support Assistant assignments and manages workflow across clinical and call center settings.

It involves daily workload assessments, staff training needs, and ensuring coverage, scheduling accuracy, and quality in patient care support. Responsibilities include guiding staff on policy changes, balancing workloads, and maintaining training compliance.

Responsabilidades

• Coordinates Advanced Medical Support Assistant assignments and workflow in clinical and call center settings
• Performs daily workload assessments, assigns work, ensures staffing coverage, evaluates training records and identifies staff training needs
• Provides input on performance, resolves daily workplace issues and maintains efficient workflow
• Ensures coverage of all areas of responsibility
• Conducts ongoing reviews to ensure quality of work
• Ensures accurate and timely scheduling of appointments
• Provides guidance to staff on policy changes and procedures
• Distributes and balances workload
• Creates and maintains employee work schedules
• Orients and provides on-the-job training for new and current employees
• Ensures all training requirements are met
• Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts
• Work Schedule: Monday to Friday - 7:30 am - 4:00 pm
• Telework: Not Available
• This is not a virtual position
• Functional Statement #: 640-09261F
• Relocation/Recruitment Incentives: Not Authorized
• Permanent Change of Station (PCS): Not Authorized

Descripción del empleo

The Lead Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs coordinates Advanced Medical Support Assistant assignments and manages workflow across clinical and call center settings.

It involves daily workload assessments, staff training needs, and ensuring coverage, scheduling accuracy, and quality in patient care support. Responsibilities include guiding staff on policy changes, balancing workloads, and maintaining training compliance.