Lead Medical Support Assistant - Clinic Scheduling & Team Lead

U.S. Department of Veterans Affairs; Rome (GA); On-site; USD 58,000 - 75,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant to supervise Medical Support Assistants in outpatient scheduling and specialty clinics.

This role coordinates daily workloads, trains staff, and ensures timely, accurate, and compassionate service to Veterans and families. Works within interdisciplinary teams, safeguards patient information, and participates in team huddles.

Qualifications

• Leads the daily activities of Medical Support Assistants and Advanced Medical Support Assistants.
• Trains staff on scheduling requirements and administrative responsibilities.
• Provides professional and compassionate customer service to Veterans, families and staff.

Responsibilities

• Leads daily activities of Medical Support Assistants and other staff across outpatient/clinic settings.
• Maintains and monitors appointment schedules to support timely treatment.
• Collaborates with interdisciplinary teams and participates in team huddles and meetings.

Job description

The U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant to supervise Medical Support Assistants in outpatient scheduling and specialty clinics.

This role coordinates daily workloads, trains staff, and ensures timely, accurate, and compassionate service to Veterans and families. Works within interdisciplinary teams, safeguards patient information, and participates in team huddles.