Lead Medical Support Assistant – Clinic Coordination

US-Department-of-Veterans-Affair; Johnson City (TN); On-site; USD 52,000 - 64,000; Full time

Job summary

US-Department-of-Veterans-Affair is seeking a Lead Medical Support Assistant (Lead MSA) to support a multi-clinic, interprofessional care team. The incumbent acts as a lead within the Business Office Inpatient Care Section, routing clinical questions and ensuring first-contact resolution within Veterans’ care delivery.

The role emphasizes strong medical terminology knowledge, care coordination across clinics, and management of electronic records to support timely access to care for Veterans and

Qualifications

• Advanced knowledge of medical terminology and clinical flow processes across clinics.
• Ability to coordinate with an interdisciplinary care team to access care.
• Proficiency with patient systems and electronic records in a multi-clinic setting.
• Strong organizational skills to manage priorities and deadlines.

Responsibilities

• Lead MSA duties across multiple clinics within an interdisciplinary team.
• Route clinical questions to appropriate staff and ensure first-contact resolution.
• Monitor clinic schedules and readiness, adjust as needed for patient care.
• Enter and verify information in the electronic health record; support care planning.

Skills

Medical terminology

Care coordination

Electronic records

Communication

Education

High school diploma

Tools

Electronic health records

Online patient portals

Job description

US-Department-of-Veterans-Affair is seeking a Lead Medical Support Assistant (Lead MSA) to support a multi-clinic, interprofessional care team. The incumbent acts as a lead within the Business Office Inpatient Care Section, routing clinical questions and ensuring first-contact resolution within Veterans’ care delivery.

The role emphasizes strong medical terminology knowledge, care coordination across clinics, and management of electronic records to support timely access to care for Veterans and