Ambulatory Care Lead Medical Support Assistant

U.S. Department of Veterans Affairs; Temple (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

U.S. Department of Veterans Affairs, Central Texas Veterans Health Care System, seeks a Lead Medical Support Assistant in Primary Care (Ambulatory Care North). You will supervise MSAs, coordinate patient flow, and act as a liaison among patients, clinicians, and ancillary services to ensure timely access to care.

The role requires knowledge of medical terminology, strong communication, and multi-clinic workflow management. On-site, with standard business hours; telework not available.

Qualifications

• KSAs include advanced knowledge of medical terminology and clinical flow processes.
• Ability to communicate effectively with an interdisciplinary care team.
• Ability to organize work, set priorities and delegate tasks.

Responsibilities

• Distribute and balance workload among staff to match workflows.
• Ensure timely completion of assigned tasks and monitor progress.
• Provide on-the-job training and instruction on procedures.
• Maintain knowledge base and answer staff questions on policies.

Skills

Leadership

Communication

Medical terminology

Workflow coordination

Education

High school diploma or GED

Tools

MSA systems

Job description

U.S. Department of Veterans Affairs, Central Texas Veterans Health Care System, seeks a Lead Medical Support Assistant in Primary Care (Ambulatory Care North). You will supervise MSAs, coordinate patient flow, and act as a liaison among patients, clinicians, and ancillary services to ensure timely access to care.

The role requires knowledge of medical terminology, strong communication, and multi-clinic workflow management. On-site, with standard business hours; telework not available.