Lead Medical Support Assistant – Clinic Operations

U.S. Department of Veterans Affairs; Columbus (OH); On-site; USD 65,000 - 80,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant (MSA) at the Chalmers P. Wylie VA Medical Center. The incumbent will supervise MSA staff, manage clinic workflows, and ensure accurate appointment coordination across multiple clinics.

This role requires knowledge of clinic processes, strong leadership abilities, and proficiency in administrative tasks supporting physicians, nurses, and other clinicians in a busy VA setting.

Qualifications

• United States citizenship required; non-citizens may be appointed when it is not possible to recruit qualified citizens.
• English language proficiency in speaking and writing is required.
• Knowledge of clinic processes and ability to interact with various clinics is essential.

Responsibilities

• Responsible for assuring accurate appointment management and coordination of administrative information between staff and patients.
• Update demographic information, schedule appointments, collect insurance data, and manage the electronic waiting list.
• Provide administrative support to physicians, PAs, nurses, and other staff in a patient care setting.
• Perform a variety of administrative functions related to patient care in clinics; maintain confidentiality and compliance.

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant (MSA) at the Chalmers P. Wylie VA Medical Center. The incumbent will supervise MSA staff, manage clinic workflows, and ensure accurate appointment coordination across multiple clinics.

This role requires knowledge of clinic processes, strong leadership abilities, and proficiency in administrative tasks supporting physicians, nurses, and other clinicians in a busy VA setting.