Lead Mailroom & Logistics Specialist

FedEx Group; Richmond, Northern (VA, KY); Hybrid; USD 39,000 - 46,000; Full time

Job summary

FedEx Office is seeking a Lead Specialist to manage mail services operations in a corporate environment, overseeing inbound/outbound mail, tracking, and coordinating deliveries. The role emphasizes leadership, training support, and strong client-facing communication.

Responsibilities include optimizing workflows, ensuring adherence to client protocols, and handling escalations while maintaining high levels of customer satisfaction and service quality.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service or operations experience.
• 1+ year of lead experience preferred; familiarity with USPS and commercial carrier processes preferred.
• Experience with mailroom equipment (postage meters, envelope openers, barcode scanners) preferred.
• Basic proficiency in Microsoft Office (Outlook, Excel, Word) and mail tracking software.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead daily mailroom activities including incoming and outgoing mail handling, interoffice distribution, shipping/receiving, and package tracking.
• Coordinate workflows and prioritize mail services to meet SLAs.
• Act as a point of contact for internal team questions and informal training support.
• Ensure team adherence to client protocols, confidentiality requirements, and procedures.
• Assist stakeholders with performance tracking, incident documentation, inventory control, and procedural updates.
• Operate and troubleshoot mailroom equipment and tracking systems.
• Communicate with vendors and client departments regarding deliveries and service requests.
• Lead by example in safety, quality and professionalism.

Skills

Customer service

Operations

Leadership

Communication

MS Office

Mailroom equipment knowledge

Education

High School Diploma or equivalent

Tools

Postage meters

Barcode scanners

Mail tracking software

Job description

FedEx Office is seeking a Lead Specialist to manage mail services operations in a corporate environment, overseeing inbound/outbound mail, tracking, and coordinating deliveries. The role emphasizes leadership, training support, and strong client-facing communication.

Responsibilities include optimizing workflows, ensuring adherence to client protocols, and handling escalations while maintaining high levels of customer satisfaction and service quality.