Lead Mail Services Specialist — Customer Experience

FedEx Office and Print Services; Richmond (VA); On-site; USD 26,000 - 30,000; Full time

Job summary

FedEx Office and Print Services in Richmond, VA seeks a Lead Specialist for mailroom operations in a corporate environment. The role involves receiving, sorting, staging inbound/outbound mail and coordinating location deliveries using tracking software with limited supervision.

The Lead Specialist provides consultative guidance, assists in supervising Mail and Parcel Associates, and ensures timely processing of all mail and parcels while maintaining privacy and safety standards.

Qualifications

• 2+ years of customer service or operations experience.
• 1+ year of lead experience preferred.
• Familiarity with USPS and commercial carrier processes preferred.
• Experience with mailroom equipment (postage meters, envelope openers, barcode scanners) preferred.
• Basic proficiency in Microsoft Office and mail tracking software.

Responsibilities

• Lead daily mailroom activities including incoming and outgoing mail handling, interoffice distribution, shipping/receiving, and package tracking.
• Coordinate workflows and prioritize mail services to meet or exceed SLAs.
• Act as a point of contact for internal team questions and informal training support.
• Ensure team adherence to client protocols, confidentiality requirements, and company procedures.
• Assist stakeholders with performance tracking, incident documentation, inventory control, and procedural updates.
• Operate and troubleshoot mailroom equipment and tracking systems.
• Communicate with vendors and client departments regarding deliveries and service requests.
• Lead by example in safety, quality, and professional service.

Skills

Customer service

Operations experience

Lead experience

Mailroom equipment familiarity

Microsoft Office

Education

High School Diploma or equivalent

Tools

Mail tracking software

Postage meters

Barcode scanners

Microsoft Office

Job description

FedEx Office and Print Services in Richmond, VA seeks a Lead Specialist for mailroom operations in a corporate environment. The role involves receiving, sorting, staging inbound/outbound mail and coordinating location deliveries using tracking software with limited supervision.

The Lead Specialist provides consultative guidance, assists in supervising Mail and Parcel Associates, and ensures timely processing of all mail and parcels while maintaining privacy and safety standards.