Lead Store Service & Production Specialist

FedEx Office; Independence (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to deliver exceptional customer service while coordinating store activities and production orders. You will take orders, provide pricing information, and recommend FedEx Office products and services, including complex digital imaging and finishing tasks.

Leadership may involve guiding team members across shifts. The role emphasizes maintaining quality, meeting deadlines, and ensuring smooth communications between shifts and with customers, vendors, and

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling and recommends FedEx Office products and services.
• Sets up complex orders and performs multiple tasks at the same time.
• Coordinates pick-up and delivery of customer orders.

Job description

FedEx Office is seeking a Lead Consultant to deliver exceptional customer service while coordinating store activities and production orders. You will take orders, provide pricing information, and recommend FedEx Office products and services, including complex digital imaging and finishing tasks.

Leadership may involve guiding team members across shifts. The role emphasizes maintaining quality, meeting deadlines, and ensuring smooth communications between shifts and with customers, vendors, and