Lead Luxury Client Development & Store Experience

060 - Saks & Company LLC; Town of Woodbury (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Amazing employee discount

Comprehensive benefits package

Job summary

Saks OFF 5TH is seeking an Assistant Store Director, Client Development to lead high-touch client engagement and personalized service across our luxury off-price brands. You will coach the team to deepen client relationships, tailor experiences, and drive loyalty while maintaining store operations and brand standards.

Using client data and insights, you will refine outreach strategies, support brand-building events, and guide performance toward clienteling and sales goals.

Qualifications

• Leadership experience in a customer-focused retail environment.
• Deep understanding of clienteling and personalized service best practices.
• Strong coaching ability in selling, client engagement, loyalty programs, and service recovery.
• Experience using data and insights to shape sales and client development strategies.

Responsibilities

• Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty.
• Create memorable in-store experiences tailored to individual clients.
• Address client concerns related to clienteling program and implementing tailored solutions to improve future interactions.
• Coach team on asking the right questions and reading customer signals.
• Lead by example in client interaction and personalization.
• Refine sales and client strategies by generating insights and adjusting tactics to meet business goals.
• Adapt outreach client and event strategies based on business needs or feedback.
• Coach team on actions tied to client engagement, sales goals, and clienteling targets.
• Use product knowledge to inform strategic business decisions and coaching.
• Provide coaching and training on credit, loyalty and clienteling strategies.
• Focus on achieving targets while holding the team accountable for performance and results.
• Create and execute event strategies, client communication flows and brand standards.
• Use business insights and calendar planning to drive long-term client development.

Skills

Leadership

Clienteling

Coaching

Data-driven

Brand standards

Job description

Saks OFF 5TH is seeking an Assistant Store Director, Client Development to lead high-touch client engagement and personalized service across our luxury off-price brands. You will coach the team to deepen client relationships, tailor experiences, and drive loyalty while maintaining store operations and brand standards.

Using client data and insights, you will refine outreach strategies, support brand-building events, and guide performance toward clienteling and sales goals.