Director of Luxury Selling & Client Experience

060 SAKS & CO LLC; New York (NY); On-site; USD 125,000 - 216,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Disability insurance

Additional voluntary benefits

Job summary

Saks Fifth Avenue in New York seeks a Director of Selling Experience to lead the Sales Managers, shaping the client experience and driving high-performance selling. You will oversee private shopping experiences, trunk shows, and top client outreach, ensuring luxury service aligns with local market needs.

The role requires 5+ years in luxury retail management, proven leadership, and a strong clienteling mindset.

Qualifications

• Minimum 5+ years of luxury retail management experience leading fast-paced, high retail sales volume environments.
• Proven thought leader with a track record of delivering results with a customer-driven mindset.
• Experience developing and leading clienteling culture (VIC programs, events, marketing initiatives, brand ambassadorship).
• Ability to develop, manage and motivate an elevated sales team to deliver best-in-class client experiences.
• Executive leadership presence with the ability to present and report business trends/financials.
• Proficiency in utilizing technology (Google, Microsoft Office Suite).
• Willing to relocate nationwide for assignments as Director of Selling Experience.

Responsibilities

• Directly oversee Selling Managers and develop top talent leaders for promotion.
• Direct the team to create and execute private personal shopping experiences (styling sessions, trunk shows, events).
• Drive clienteling culture and champion the use of technology to increase sales and enhance service.
• Partner with VP/GM to align merchandise to local needs and opportunities.
• Oversee day-to-day cost-effective operations based on budgets and EBITDA targets.
• Coach leadership to improve team performance and engagement.

Skills

Luxury retail management

Clienteling culture

Executive leadership

Team motivation

Merchandising alignment

Relocation willingness

Tools

Google

Microsoft Office Suite

Job description

Saks Fifth Avenue in New York seeks a Director of Selling Experience to lead the Sales Managers, shaping the client experience and driving high-performance selling. You will oversee private shopping experiences, trunk shows, and top client outreach, ensuring luxury service aligns with local market needs.

The role requires 5+ years in luxury retail management, proven leadership, and a strong clienteling mindset.